SHIPPING

&

RETURNS

Shipping Policy

UK Shipping:

 

Items will be shipped within 1 - 3 business days of payment clearing.

 

We use Royal Mail Tracked 1st Class Delivery for our standard shipping. Standard delivery will take between 1 - 3 working days.

Next day delivery is available (Royal Mail Special Delivery) and can be selected at checkout.  All orders placed before 2pm (Monday to Thursday) will be delivered before 1pm on the next working day.  

 

Orders placed via next day delivery before 2pm on Friday will be delivered before 1pm on the following Monday and orders placed anytime during Saturday and Sunday via next day delivery will be delivered on the following Tuesday before 1pm.

 

International Shipping:

 

Items will be shipped within 1 - 3 business days of payment clearing.

We provide tracking on all International purchases.

 

Delivery time will depend on your country, usually between 5 - 14 business days however delays can occur.

 

All International orders are shipped via Royal Mail.

 

As a buyer you are responsible for any additional customs fees, please inquire about those for your specific country before ordering.

 

Please note that Rock Dog cannot take responsibility for items lost or damaged in the post.

Return & Exchange Policy

We are happy to refund or exchange your item if you contact us within 14 days from receiving your parcel.

Custom made items are non returnable.

 

Item must be shipped back to us within 14 days after making contact with us in its original condition (unworn and labels still attached) along with your invoice receipt.

Rock Dog reserves the right not to refund item(s) that are not returned in a re-saleable condition.

For items purchased at our pop up shops, a receipt is required for an exchange or refund.  Without a proof of purchase, we are unable to accept a return.

 

In the case of exchanges, please note you will be responsible for the return shipping and re shipping costs.

If you received a promotional free shipping, the shipping cost will be deducted from your refund total.

International returns must clearly mark the parcel with 'RETURNED GOODS RELIEF' along with the customs document clearly marked as 'Returned Goods NCV' (No Commercial Value). You will also need to place the original shipping label and invoice inside the parcel.  This is to avoid custom charges, otherwise customs will believe that you are the seller rather then returning an item that you want to refund or exchange.  If your parcel is not returned this way and custom charges are raised, you will be responsible for these charges and charges will be deducted from your refund.

 

Please carefully measure your pet to ensure you get the correct size.

 

To return an item, please contact us via our contact page.

Please ensure that you return your item(s) via a signature service with a tracking number along with the correct value insurance as we are not responsible for lost parcels which are shipped back to us.

We attend our PO Box returns address every Wednesday to collect returns.

 

Refunds or exchanges will be processed minus the shipping cost once the item is received by us in its unworn original condition.

 

You will be responsible for return shipping costs.

Join Our Newsletter

© 2017 - 2019 Rock Dog Ltd

All Rights Reserved

Rock Dog Ltd PO Box 998 London RM9 9PP United Kingdom

0