FAQ

Frequently Asked Questions

Do you accept returns?


We are happy to refund or exchange your item if you contact us within 14 days from receiving your parcel. Custom made items are non returnable.




How do I return an item?


Contact us via our contact page and we will respond back to you within 24hrs by email with a returns authorisation code and our returns address.




Do you do international shipping?


Yes we sure do, we ship worldwide. Any queries, feel free to contact us via our contact page.




I am not sure what my dogs size will be, can you help?


We are always happy to help with sizing and anything else for that matter. Contact us via our contact page and we will respond within 24hrs.




Do you offer collaborations, affiliate programs or gift items?


We do not offer collaborations. affiliate programs or gift items as we feel this is unfair to our loyal customers. If we offer this to one then we will be expected to do the same for all. Instead we have a group of dog models consisting of our family and friends dogs who do professional photoshoots with Pooch Pix Dog Photographer in Lancashire UK. We feel this is a fair way of working in regards to our loyal customers as it stops customers feeling offended as to why are they not being given the same opportunity for collaborations when they shop with us regularly.




Are you looking for new models?


We are currently not recruitig any models as we have a group of models consisting of our family and friends dogs.





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Rock Dog Ltd London United Kingdom

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